Monday 12:30 to 13:30 and by appointment

• Executive Program Advisor of MA Consulting & Sales Management
• Executive Program Advisor of MSc Consulting & Business Analytics

• Customer Orientation and Service Excellence 
• Customer Experience Management
• Customer Behavior
• Managerial Skills (Communication, Presentation, Negotiation)

• Customer Orientation
• Customer Loyalty
• Service Excellence
• Customer Experience Management

• (Co-)Foundation of the research group "Digitalisierung und Management"

• Professor for Marketing & Behavioral Economics, ESB Business School
• Certified Co-Active Professional Coach (CPCC)

• Co-Founder und executive partner at /R/I/M - Reutlinger Institut für Management

• Executive Programme Advisor M.A. Consulting & Sales Management und M.Sc. Consulting & Business Analytics

• Appointment as professor for Marketing, ESB Business School

• Member of the extended University Executive of Reutlingen University for Marketing
• Head of the Dual Master Programmes  MA Strategic Sales Management and MSc Business and Process Management in cooperation with the Knowledge Foundation Reutlingen University
• Founder and head of the Institut für Kundenorientierte Unternehmensentwicklung (Institute for Customer-Oriented Corporate Development - IKU)
• Appointed professor of Marketing and Customer Science Reutlingen University
• Director Consulting and Head of Customer Science Practice Group at J.D. Power and Associates Europe
• Strategy advisor (project leader) at OliverWyman Consulting Group (formerly Mercer Management Consulting)
• Member of scientific staff at the Institut für Marktorientierte Unternehmensführung (Institute for Market-Oriented Management - IMM) at LMU München
• Studied Business Administration at the Ludwig-Maximilians Universität Munich  
• Bank clerk