Prof. Dr. Oliver Götz
International Business-to-Business Marketing / International Sales Management
+49 7121 271 3033
oliver.goetz@reutlingen-university.de
Building 5, Room 112
By appointment
- Officer for Marketing BSc International Business
- Business Research Methods
- Principles of Marketing
- Sales Management
- Customer Relationship Management
- Direct Marketing
- Market-Oriented Management
- Sales Management
- Quantitative Methods in Market Research
- Address Selection for Direct Marketing Campaigns
- Purchase Decision Behaviour
- Coordination of Marketing and Sales
- Loyalty Card Programmes
- Marketing Channels
Academic career:
- Studied Industrial Engineering at Kaiserslautern University and at the University of Warwick
- Member of academic staff and PhD student in the Department of Marketing at the Otto Beisheim School of Management (WHU)
- Member of academic staff and managing director at the Institute of Marketing at the Westphalian Wilhelms University Münster
- Visiting Researcher at the McCombs School of Business, University of Texas at Austin
- Junior Professor for Marketing at the Westphalian Wilhelms University Münster
Practical experience:
- Freelancer and business consultant at UGW Management Consulting GmbH, Wiesbaden
- Deputy chairman of the Vereins Innovationskreis Marketing e. V. (Innovation Circle Marketing) and head of the Center for Customer Management, Münster
- Executive partner and project manager at Prof. Krafft und Partner – Unternehmensberater (Partnerschaftsgesellschaft) (business consultants, partnership company), Münster
- Freelancer as a business consultant, Münster
Collaboration in university self-administration and association activities
- Deputy member of the Group of University Lecturers on the Equal Opportunities Committee of the School of Economics Sciences at the Westphalian Wilhelms University Münster
- Deputy member of the Group of University Lecturers on the Rectorate’s Committee for Young Researchers at the Westphalian Wilhelms University Münster
- Member of the Appointments Committee at the Westphalian Wilhelms University Münster
- Organisation and active participation in the meeting of young researchers of the Association of University Lecturers in Business Management
Review acitity:
Ad-hoc reviewer of journals and conferences:
- Journal of Business and Industrial Marketing
- Journal of Business Research
- Journal of Service Research
- Journal of Marketing Theory and Practice
- Journal of the Academy of Marketing Science
- Die Betriebswirtschaft
- Die Unternehmung
- Long Range Planning
- Marketing ZFP – Journal of Research and Management
- Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung
- Zeitschrift für Betriebswirtschaft
- Wissenschaftliche Jahrestagungen des Verbandes der Hochschullehrer für Betriebswirtschaft
- EMAC Konferenz der European Marketing Academy
Memberships:
- Alumni-Club Münster
- American Marketing Association (AMA)
- Deutscher Hochschulverband (DHV)
- European Marketing Academy (EMAC)
- Freundeskreis der Universität Kaiserslautern
- Marketing Alumni Münster
- Verband der Hochschullehrer für Betriebswirtschaft (VHB)
Götz, Oliver
2023 | |
Kern, Manuel; Schmäh, Marco; Götz, Oliver; Petersen, Laura; Bentz, Christian (2023): Gamification : Anwendungen für Kundschaft und Mitarbeitende der Baubranche. - In: Marketing review St. Gallen 40 (6). - S. 50-58. | BibTeX | RIS |
Kern, Manuel; Bauer, Tim; Schmäh, Marco; Götz, Oliver (2023): IOT und Cybersicherheit als Erfolgsfaktoren für den B2B-Kundenservice. - In: HMD : Praxis der Wirtschaftsinformatik 60 (5). - S. 1077-1092. - DOI: https://doi.org/10.1365/s40702-023-00999-5 | BibTeX | RIS DOI |
Schmäh, Marco; Kern, Manuel; Götz, Oliver (2023): Sales transformation : Quo vadis, B2B sales?. - In: Marketing review St. Gallen 40 (2). - S. 64-70. | BibTeX | RIS |
2018 | |
Dalla Pozza, Ilaria; Götz, Oliver; Sahut, Jean Michel (2018): Implementation effects in the relationship between CRM and its performance. - In: Journal of business research 89 - S. 391-403. - DOI: https://doi.org/10.1016/j.jbusres.2018.02.004 | BibTeX | RIS DOI |
2017 | |
Götz, Oliver; Krafft, Manfred (2017): Erfolgreiche Implementierung von CRM-Strategien. - In: Bruhn, Manfred (Hrsg.): Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM. - Wiesbaden : Springer. - S. 499-526. - ISBN: 978-3-658-13649-9. | BibTeX | RIS |
Tillmanns, Sebastian; Hofstede, Frenkel ter; Krafft, Manfred; Götz, Oliver (2017): How to separate the wheat from the chaff: improved variable selection for new customer acquisition. - In: Journal of marketing : JM 81 (2). - S. 99-113. - DOI: https://doi.org/10.1509/jm.15.0398 | BibTeX | RIS DOI |
2016 | |
Götz, Oliver; Hoyer, Wayne; Krafft, Manfred; Reinartz, Werner (2016): Der Einsatz von Customer Relationship Management zur Steuerung von Kundenzufriedenheit. - In: Homburg, Christian (Hrsg.): Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen. - Wiesbaden : Springer. - S. 349-376. - ISBN: 978-3-658-08688-6. | BibTeX | RIS |
2015 | |
Krafft, Manfred; Götz, Oliver; Mantrala, Murali; Sotgiu, Francesca; Tillmanns, Sebastian (2015): The evolution of marketing channel research domains and methodologies : an integrative review and future directions. - In: Journal of retailing 91 (4). - S. 569-585. - DOI: https://doi.org/10.1016/j.jretai.2015.05.001 | BibTeX | RIS DOI |